Privacy policy

AT ENTREPÔT DE LA RÉNO, WE PLACE GREAT IMPORTANCE AND RESPECT ON OUR CUSTOMERS. WE ARE AWARE OF YOUR CONCERNS REGARDING THE PROTECTION OF YOUR PRIVACY AND ISSUES RELATED TO THE HANDLING OF YOUR PERSONAL INFORMATION.

This privacy policy applies to the information about you that we collect in our store and through our website (linked to this policy) in order to enhance your shopping experience and communicate with you about our products and services, contests, and promotions.

PERSONAL INFORMATION COLLECTED

We may collect your personal information in the following cases:

When you make purchases, orders, returns, or exchanges
When creating a customer account
When subscribing to our mailing list (newsletter and SMS)
When entering our various contests and promotions, in-store or online
When participating in our surveys
When submitting a job application
When sending a comment or question to our Customer Service by email or when calling our Customer Service directly

The personal information we may collect in these situations includes:

Your name
Your preferred communication language
Your email address
Your postal address
Your billing address
Your shipping address
Your home and/or office phone number
Your mobile phone number
Your credit card number only when processing a refund or exchange

When you use a debit or credit card to pay for a purchase in-store or through our website, no credit card information is collected by Entrepôt de la Réno except for your signature (only in-store). Your payment is processed and managed by National banking solutions through their system or directly on their secure website for your online purchases.

USE OF COLLECTED PERSONAL INFORMATION

Unless otherwise stated herein, we commit not to disclose, rent, sell, or transfer to third parties the personal information concerning our customers without first obtaining their consent.

However, we may use your personal information in the following circumstances:

To process and fulfill your order, including sending you emails to confirm the status of your order, payment, and shipment.
To handle returns or exchanges of merchandise.
To manage contests, loyalty programs, and other programs and promotions in which you participate.
To improve your shopping experience.
To learn about your shopping preferences.
To understand your tastes and purchase history in order to develop offers and promotions for you.
For internal business purposes, such as trend and statistical analysis, auditing, as well as to create new products, enrich our website, improve our services, identify needs, and assess the effectiveness of our promotional campaigns.
To protect the security and integrity of our website and business.
To prevent and detect suspicious, fraudulent activities and transactions or those violating our terms of use and to investigate such activities and transactions.
To communicate with you and send information by email, mail, phone, text message, or other means about our products, services, contests, and promotions, unless you have indicated your refusal to receive promotional communications, about your transactions, changes to our terms and policies, and/or for other administrative purposes.

We share your personal information in the following circumstances:

Service providers: We may disclose your personal information to third parties who manage customer information and perform tasks on our behalf, such as hosting our website, managing promotions, sending communications to our customers, conducting surveys, processing credit cards, handling your requests, assisting in debt collection you owe us, helping prevent, detect, and investigate fraudulent or suspicious activities and operations. We require our service providers to appropriately protect personal information, and they are not authorized to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.
Third parties: We share your personal information with third-party sponsors of contests, promotions, loyalty programs, or others, according to the terms and conditions applicable to those contests, promotions, and programs. You should carefully review the terms and conditions, as they may contain important additional information about the use of your personal information by sponsors or other third parties. In case of conflict, the terms and conditions of those contests, promotions, and programs prevail over this privacy policy.
Business transactions: In the unlikely event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition (including in bankruptcy, insolvency, or similar proceedings) of all or part of the business, assets, or inventory, the personal information about our customers and other data collected as described in this policy are part of the transferred assets and may be shared with other parties.
Legal obligations: Our service providers and we may be required to disclose your personal information pursuant to a search warrant or valid investigation or court order under the law or to respond to a law enforcement agency in case of breach of contract or violation of law, or otherwise under applicable law, in order to: 1) protect the legal rights, privacy, and security of our company or our employees, agents, and contractors; 2) protect the safety of visitors to our website or other properties; 3) protect against fraud or other illegal activity or manage risks; 4) respond to inquiries and other requests from governments or public authorities; 5) enable us to exercise available remedies or limit damages we may suffer; 6) enforce our terms of use or those applicable to any contest, promotion, or program; or 7) comply with laws or any judicial process.