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Be part of a team that builds differently

At L’Entrepôt de la Réno, we don’t just sell building materials — we build strong relationships, proud teams, and sustainable careers.

Here, every team member counts. No matter your role, you participate in a clear mission: making renovations accessible to everyone, without compromising on quality or service.

Working with us means joining a human, dynamic, growing company where team spirit, initiative, and fun at work are at the heart of our daily life.

Do you want to grow in a stimulating environment, take on real challenges, and help make a difference for our customers? Welcome to our team.

Write us an email to apply at rh@entrepotdelareno.com

 

E-commerce customer service / web operations coordinator

Location : L’Entrepôt de la Réno, Quebec City
Status : Permanent – Full Time
Supervisor: E-commerce manager

Full job description

L’Entrepôt de la Réno, a growing Quebec company specializing in finishing materials at warehouse prices, is looking for an e-commerce customer service / web operations coordinator to join its team.

Are you comfortable with digital tools, enjoy advising customers, and have a good sense of organization? This position is for you.

Your role:

Under the supervision of the e-commerce manager, as an e-commerce customer service / web operations coordinator, you will be at the heart of the online customer experience. Your mission will be to meet customer needs, follow up on orders, and contribute to optimizing our online store.

Responsibilities:

  • Coordinate web orders with inventory reservations
  • Advise customers and suggest related products to complete their project
  • Assist customers with their remote purchases
  • Answer customer questions via online chat
  • Track orders (pickup and delivery) by email and phone
  • Follow up on abandoned carts
  • Occasionally: update certain product sheets and add new products to the website (upon request).
  • Other related tasks connected to the position

Profile sought:

  • Autonomous, resourceful, and organized
  • Excellent customer service
  • Comfortable with computer tools and web browsing
  • Comfortable communicating with customers by phone and in writing
  • Ability to manage multiple files simultaneously

Strengths:

  • Knowledge of Shopify (or ready to learn)
  • Knowledge of the Microsoft Office suite
  • Experience with ERP software an asset
  • Experience in sales or customer service
  • Bilingual in spoken and written (French and English) an asset

Day shift schedule, Monday to Friday (37.5 hours per week)

Employment type: Full-time, Permanent

Salary: $45,000.00 to $55,000.00 per year

 

Procurement Technician

Location : L’Entrepôt de la Réno, Quebec City
Status : Permanent – Full Time
Supervisor: Procurement Director

The procurement technician manages inventories, tracks orders, and coordinates deliveries to ensure product availability and smooth operations.

Main responsibilities:

  • Monitor and maintain adequate inventory levels
  • Make inventory adjustments and analyze discrepancies
  • Monitor supplier orders (deadlines, quantities, compliance)
  • Follow up with suppliers and anticipate delays
  • Coordinate deliveries with carriers and the warehouse
  • Ensure shipment tracking and respect of deadlines
  • Handle receipt discrepancies (quantity, quality, deadlines)
  • Keep information up to date in the systems
  • Produce follow-ups and reports related to inventories and orders
  • Participate in the continuous improvement of procurement processes

Requirements:

  • Training in procurement, logistics, or related field (asset)
  • Experience in a similar role (asset)
  • Experience in import
  • Good command of Excel and management systems (ERP)
  • Analytical skills and ability to manage priorities
  • Good negotiation skills and rigor

Employment type: Full-time, Permanent

Salary: $50,000.00 to $55,000.00 per year

Benefits:

  • Disability insurance
  • Supplementary health insurance
  • Life insurance
  • Paid leave
  • Discounts
  • On-site parking

Experience:

  • in a similar field: 3 years (Preferred)
  • in import: 1 year (Preferred)

Workplace location: On-site

 

HR Manager (maternity leave replacement)

Location : L’Entrepôt de la Réno, Quebec City
Status : Permanent – Full Time
Supervisor: General Director

The Human Resources Manager acts as a strategic and operational partner to management. He/she ensures effective human resource management, compliance with legal obligations, and the maintenance of a healthy, motivating, and high-performing work environment.

Main responsibilities

  • Act as an HR partner to managers and advise them in the daily management of their teams
  • Manage the full recruitment cycle and ensure the integration of new employees
  • Handle disciplinary cases, internal investigations, and labor relations management
  • Implement and monitor performance management processes
  • Ensure compliance with labor standards and HR practice conformity
  • Contribute to maintaining a healthy and motivating work environment
  • Participate in improving HR processes, policies, and practices
  • Manage employee files administratively and produce required reports

Profile sought

  • Training in human resources or related field
  • Relevant experience in HR management
  • Excellent knowledge of labor standards
  • High rigor and sense of confidentiality
  • Ability to handle sensitive situations
  • Good judgment and sense of priorities
  • Excellent communication skills
  • Autonomy and initiative

Conditions

  • Full-time position
  • Salary based on experience
  • Group insurance
  • Employee discount

Employment type: Full time

Scheduled hours: 37.5 per week

Benefits:

  • Disability insurance
  • Supplementary health insurance
  • Life insurance
  • Paid leave
  • On-site parking

Experience:

  • HR management: 3 years (Preferred)
  • SME: 1 year (Preferred)

Workplace location: On-site

 

 

Sales Advisor – Full Time

Location : L’Entrepôt de la Réno, Quebec City
Status : Permanent – Full Time
Supervisor : Customer Service Manager

About L'Entrepôt de la Réno: 

The customer service agent is responsible for responding to customer requests by phone, email, chat, or any other digital channel. He/she ensures courteous, prompt, and efficient service to guarantee customer satisfaction, resolve issues, and maintain a positive company image.

Job summary:

  • Respond professionally to incoming calls and online messages (emails, chat, etc.).
  • Identify customer needs and provide appropriate solutions.
  • Handle complaints or sensitive situations calmly, efficiently, and professionally.
  • Accurately document customer interactions in the CRM system (or other management software used).
  • Follow established procedures and comply with service quality standards.
  • Collaborate with other departments to resolve complex requests.
  • Achieve set performance goals (response time, satisfaction rate, etc.).

Required skills and qualifications:

  • Customer service experience (an asset).
  • Excellent oral and written communication skills in French and English.
  • Ability to manage multiple tasks and work under pressure.
  • Good listening skills, empathy, and customer orientation.
  • Proficiency with basic computer tools (email, CRM, office software).
  • Ability to work independently or as part of a team.
  • Punctuality, reliability, and attention to detail.

Want to make a difference?

Apply now by sending your resume to: rh@entrepotdelareno.com

 

Sales Advisor – Full Time

Location : L’Entrepôt de la Réno, Quebec City or Trois-Rivières
Status: Permanent – Full-time (Between 30 and 40 hours/week)
Required availability: Evenings, weekends, and certain holidays

About L'Entrepôt de la Réno: 

L'Entrepôt de la Réno is a Quebec-based company specializing in the sale of renovation materials, offering outstanding customer service and competitively priced products. We emphasize a human, professional, and results-oriented approach.

Job summary:

As a Sales Advisor, you play a key role in the customer experience. You are responsible for guiding customers in their renovation projects, recommending the right products, and closing sales. Your goal is to provide exceptional service while meeting your sales targets.

Main responsibilities: 

  • Greet customers warmly upon their arrival in the store.
  • Listen to customers' needs and recommend appropriate products.
  • Know product features and offer solutions tailored to each project.
  • Close sales and meet set targets.
  • Ensure product merchandising.
  • Work collaboratively with the team to ensure an optimal customer experience.
  • Maintain cleanliness and order on the sales floor.

Profile sought:

  • Sales experience (renovation sector is an asset).
  • Comfort with sales advice and performance targets.
  • Developed customer service skills, interpersonal skills, and professional attitude.
  • Strong interest in renovation products, materials, hardware, etc.
  • Team spirit and autonomy.
  • Motivation through results and commission potential.

Working conditions:

  • Flexible schedule including evenings and weekends.
  • Competitive base salary + motivating commissions.
  • Product training provided upon hiring.
  • Opportunity for internal advancement.

Why join L'Entrepôt de la Réno

  • A dynamic environment where your efforts are rewarded.
  • A committed and passionate team.
  • A performance-based attractive compensation system.
  • A growing company offering great career opportunities.

Want to make a difference?

Apply now by sending your resume to: rh@entrepotdelareno.com

 

Forklift Operator – Full-time

Location: L'Entrepôt de la Réno, Quebec City or Trois-Rivières
Status: Permanent – Full-time (Between 32 and 40 hours/week)
Required availability: We are open every weekday. The schedule is therefore determined by shifts and communicated in advance.

Who are we?
L’Entrepôt de la Réno is a company specializing in the sale of finishing materials for construction and renovation at warehouse prices. Growing rapidly, we are looking for dynamic, thorough, and resourceful people to support our logistics operations and ensure quality service to our customers.

Your role
Under the supervision of the warehouse manager, you will be responsible for handling, receiving, storing, and preparing orders. You will play a key role in the smooth operation of our branch.

What your days will look like:

  • Receive merchandise and verify it (quantity, quality, condition);
  • Ensure product placement in designated warehouse zones;
  • Keep inventory up to date and participate in managing returns;
  • Prepare orders for shipment, process documents, and assist the carrier as needed;
  • Ensure cleanliness and safety of the storage area and service counter;
  • Load/unload trucks using a forklift (training provided if needed);
  • Perform any other related tasks as needed by the team.

What we are looking for:

  • You are autonomous, thorough, and able to work under pressure;
  • You have a good team spirit and excellent customer service skills;
  • You are in good physical shape and comfortable with manual work;
  • You have experience in handling (6 months or more – an asset);
  • You have experience as a forklift operator or hold a forklift driving card (an asset);
  • You reside in Canada and hold Canadian citizenship or a valid work permit.

Why work with us?
You want to work in a motivating environment with a team proud to do things differently? At L’Entrepôt de la Réno, you will find a stable job, challenges to take on, and advancement opportunities within a growing company.

Send us your application now and come build an exceptional customer experience with us: rh@entrepotdelareno.com 

Ready to build the future with us?

We believe in the potential of engaged and curious people. If you want to grow in a rapidly expanding company with a culture focused on impact and collaboration, send us your application now! rh@entrepotdelareno.com

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