Terms of service

Privacy & Shopify hosting. The Services are hosted by Shopify. Shopify collects and processes certain personal information related to your access and use of the Services in order to provide and improve them. The information you submit may be transmitted to Shopify and third parties (including internationally) for the provision of the Services. See our privacy policy to learn how we, Shopify, and our partners use your data.

Section 11 — Feedback

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, packages, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, and fully royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback on any media and for any purpose, including commercial.

We may use these rights to operate, provide, evaluate, strengthen, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under these Terms of Service.

You represent and warrant that: (i) you own or hold all necessary rights to the Feedback, (ii) you have disclosed any compensation or incentives received in connection with your submission, and (iii) your Feedback complies with these Terms.

We have no obligation to (1) keep your Feedback confidential, (2) pay you compensation, or (3) respond to it. We may, but are not required to, monitor, modify, or remove any Feedback we consider illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.

You agree that your Feedback does not violate any third party rights (copyright, trademarks, privacy, personality, etc.) and does not contain defamatory, illegal, abusive, or obscene content, nor viruses or malicious code. You must not use a false email address, impersonate another person, or mislead as to the origin of Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility for any Feedback posted by you or a third party.

Section 12 — Errors, inaccuracies, and omissions

It may happen that information appearing on or within the Services contains typographical errors, inaccuracies, or omissions (product descriptions, prices, promotions, offers, shipping fees, delivery times, availability, etc.). We reserve the right to correct any error, modify or update the information, or cancel orders if information is inaccurate, at any time and without notice (including after you have submitted your order).

Section 13 — Prohibited Uses

You may only access and use the Services for lawful purposes. In particular, you are prohibited from:

(a) use the Services for illegal or malicious purposes;
(b) violate any applicable regulation (international, federal, provincial, national, or local);
(c) infringe intellectual property rights (ours or others');
(d) harass, abuse, defame, intimidate, or harm anyone;
(e) transmit false or misleading information;
(f) send or reuse content that does not comply with these Terms;
(g) send unsolicited advertising/promotional material (junk mail, chain letters, “spam,” etc.);
(h) impersonate any person or entity, or attempt to do so;
(i) engage in any conduct that harms the Services or exposes L’Entrepôt de la Réno, Shopify, or users to liability.

Additionally, it is prohibited to:

(a) upload/transmit viruses or malicious code;
(b) reproduce, copy, sell, resell, or exploit any part of the Services;
(c) collect or track others' personal information;
(d) engage in sending spam, phishing, pharming, pretexting, scraping, etc.;
(e) interfere with or circumvent the security features of the Services or any associated site.

We may suspend, disable, or terminate your account without notice in case of violation.

Section 14 — Termination

We may terminate this agreement or your access to the Services (in whole or in part) at our sole discretion, at any time and without notice. You remain liable for all amounts due up to and including the termination date. The sections relating notably to intellectual property, feedback, warranties, limitations of liability, indemnification, severability, waiver/entire agreement, assignment, governing law, and confidentiality survive termination.

Section 15 — Warranty Disclaimer

Information provided through the Services is for general informational purposes only, without any guarantee of accuracy, completeness, or usefulness. You assume all risk related to its use.

Except as expressly stated by L’Entrepôt de la Réno, the Services and all products offered through the Services are provided "as is" and "as available," without any express or implied warranty, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free use. Some jurisdictions limit these exclusions; they may therefore not apply to you.

Section 16 — Limitation of Liability

To the extent permitted by law, L’Entrepôt de la Réno, Shopify, and their affiliates, officers, employees, agents, service providers, or licensors shall not be liable for injuries, losses, claims, or damages of any kind (direct, indirect, incidental, punitive, special, consequential, loss of profits, revenue, savings, data, replacement costs, etc.) resulting from the use of the Services or any product obtained, even if advised of the possibility of such damages.

Section 17 — Indemnification

You agree to indemnify and hold harmless L’Entrepôt de la Réno, Shopify, and their affiliates from any losses, damages, liabilities, claims, and expenses (including reasonable attorney fees) resulting from your violation of these Terms, any law, or third-party rights, or your access/use of the Services.

We will inform you of indemnified claims; we may control the defense and settlement at your expense. You will cooperate in the defense, including by providing relevant documents.

Section 18 — Severability

If a provision is found to be illegal, void, or unenforceable, it will be applied to the extent permitted and the unenforceable part will be deemed removed, without affecting the validity of the other provisions.

Section 19 — Waiver; Entire Agreement

The failure to exercise a right does not constitute a waiver. These Terms and any rule/policy posted on the site constitute the entire agreement between you and us regarding the Service and replace any prior agreement (oral or written). Any ambiguity will not be interpreted against the drafting party.

Section 20 — Assignment

You may not delegate/transfer/assign this Agreement or your rights/obligations without our prior written consent; any attempt otherwise is void. We may transfer/assign/delegate these Terms and our rights/obligations without your consent or notice.

Section 21 — Governing law

These Terms and any separate agreement by which we provide Services are governed by the competent courts of the jurisdiction where L’Entrepôt de la Réno is headquartered. You agree to their jurisdiction and territorial authority.

Section 22 — Headings

Headings are provided for convenience only and do not affect the interpretation of these Terms.

Section 23 — Changes to the Terms of Service

You can consult the most recent version of these Terms at any time on this page. We may update, modify, or replace any part of the Terms by posting changes on our site. It is your responsibility to check for updates regularly. We will inform you of any significant changes in accordance with applicable law; these changes take effect on the date indicated in the notice. Continuing to use the Services after the publication of changes constitutes acceptance.

Section 24 — Contact information

Questions regarding the Terms of Service should be sent to info@entrepotdelareno.com.

Trade name: [INSÉRER LE NOM COMMERCIAL]
Email: info@entrepotdelareno.com
Address: [INSÉRER L’ADRESSE DE L’ENTREPRISE]
Phone: [INSÉRER LE NUMÉRO DE TÉLÉPHONE]
Registration number: [INSÉRER LE NUMÉRO]
VAT number: [INSÉRER LE NUMÉRO]

Order policy and visuals

We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order (same account, same card, same billing and/or shipping address). In case of modification/cancellation, we will communicate by email and/or to the contact details provided at the time of the order. We may limit/prohibit orders that appear to come from merchants, resellers, or distributors, or resulting from a technical issue (simultaneous orders).

To cancel or modify an order after the transaction, contact us as soon as possible: info@entrepotdelareno.com or 1 418-717-6000. We will do our best, but we cannot modify/cancel an order once it has entered the shipping process. Canceling an item that entitles you to a promotion/discount/free shipping may cause you to lose that benefit.

Despite our efforts to accurately display products, we cannot guarantee the accuracy of colors depending on screens. Please refer to the product description and composition to guide your choice.